Your safety and comfort
is our top priority
The Latest on store Openings
The Latest on deliveries
All our showrooms are open and we look forward to seeing you soon. You can also purchase a sofa online.
We're keeping our customers and colleagues safe in store by operating health and safety measures that reduce the risk of spreading COVID-19. This includes increased hygiene practices, conducting colleague temperature checks every morning before work and social distancing in the workplace including:
Keeping 2m apart from
customers and colleagues
Introducing hand sanitiser stations in our stores
Avoiding close contact including handshakes
Increasing the frequency of cleaning in high contact areas
Providing employees with personal protective equipment and asking customers* to wear a face covering when visiting our showroom
Instructing staff and customers not to enter the store if they have symptoms or been in contact with anyone who has had the virus in the last 14 days
Customers are welcome to come and visit our stores as usual but for those customers who would like to reduce the time they spend in store,
we have also introduced two new additional ways to shop:
We now have an appointment service for those of you who want to seek advice and purchase furniture as quickly and efficiently as possible.Book appointment
We are also inviting customers to pop in to comfort test the product and then if they wish, complete their order over the phone, through live chat or on our website which continues to be fully open for business.
We are still delivering customer orders across the whole of the UK following strict social distancing guidelines, where they can be conducted safely.
Are all of your showrooms open?
Yes, all our showrooms are open in England, Scotland, Wales and Northern Ireland. Please use our store locator tool to check your local store’s opening hours.
Are your stores in Northern Ireland open during the current lockdown?
Yes, the Northern Ireland Executive guidance clearly states that homeware stores can remain open during the latest lockdown.
Are your stores open in Scotland where there are level 4 restrictions in place?
Yes, The Scottish Government’s guidance clearly states that homeware stores can remain open in the level 4 lockdown tier.
Do I need to wear a face covering when I visit a DFS store?
Yes, it is compulsory to wear a face covering in our stores so we can protect each other as much as possible and slow the spread of COVID-19. If, based on government guidelines, you’re exempt from wearing a face covering please continue to practice social distancing and hand hygiene while visiting the store
How are you keeping everyone safe in your showrooms?
The safety of our employees and customers is our first priority. All of our retail employees have received social distancing training set by our head of health and safety based on the government's guidelines. It is compulsory to wear a face covering when visiting a DFS showroom .
We have implemented a number of new social distancing and hygiene practices in store including keeping 2m apart from employees and other customers; conducting temperature checks every morning before work; introducing hand sanitiser stations; increased frequency of cleaning high contact areas and providing employees with personal protective equipment when requested. Our teams may refuse entry to anyone they believe has symptoms associated with COVID-19.
Our teams are empowered to politely refuse entry to anyone they believe has symptoms associated with Coronavirus.
How can I make my visit to the showroom quicker?
Customers are welcome to visit our stores in Wales, Scotland and Northern Ireland as usual at their own convenience. We have also implemented two additional initiatives to help limit the time you spend in our showrooms in:
- We have introduced an appointment service for customers who want to seek advice and purchase furniture as quickly and efficiently as possibl
- We are inviting customers to pop in to do a quick comfort test and then if they wish, complete their order over the phone, live chat or through our website which continues to be fully open for business.
How do I book an appointment in the showroom?
Please visit our ‘store locator’ page . Select the store you’d like to visit and click on ‘book an appointment’. A series of available dates and times will be displayed to choose from. We’ll then email you confirmation of your appointment.
Are there any dedicated hours for the vulnerable and elderly or NHS workers?
Whilst we don’t have specific hours dedicated to vulnerable people and key workers, our store managers will endeavour to accommodate requests for appointments outside of our core trading hours. We recommend you call the store of your choice directly to request this option.
The Latest on store Openings
The Latest on deliveries
Under government guidance we are still allowed to make deliveries across the whole of the UK.
Our team will contact you when we are able to deliver your order but in the meantime we kindly ask that you recognise this unprecedented situation and bear with us.
All of our delivery teams have received full training on social distancing measures to keep everyone safe:
The team will politely ask you to stay at least 2m away from them throughout the delivery
We’re also equipping them with Personal Protective Equipment including face masks and hand sanitiser
What will the lead time be if I order a sofa?
The lead time for each sofa differs depending on the model you choose. Our sales advisers can provide an estimated delivery date for the furniture you’re interested in.
Are you making deliveries?
We are making deliveries across the whole of the UK as normal.
I live in a lockdown area and my delivery was due, what happens now?
In line with local regulations, we are continuing to deliver across the UK as normal, including Northern Ireland during the most recent lockdowns and areas in Scotland where level 4 restrictions are in place.
How are you keeping me and your delivery teams safe?
We will contact you before we deliver to check whether you are happy for us to do so.
All of our delivery teams received full training on social distancing measures. They will ask you to stay at least 2m away from them throughout the delivery and we’re also equipping them with Personal Protective Equipment including face masks and hand sanitiser. All our delivery teams will have temperature checks everyday before they start work. Our teams are empowered to politely refuse to complete a delivery if they believe the customer has symptoms associated with COVID-19.
Can you do a doorstep delivery instead?
Yes, if you would prefer. We can deliver the furniture to your garage or doorstep and our team can advise you on how to get the product into your home and assemble it. Instead of signing for the product, we will take a photograph of the furniture with you outside your home.
My furniture is on order but according to ‘track my order’ it is going to be longer than quoted. What happens now?
Please don’t worry, although we haven't been able to meet the original delivery time due to the constantly changing circumstances around managing the pandemic, your furniture is still on order. All outstanding orders are being prioritised and we’ll be in touch as soon as we can to rearrange delivery.
Can you help me get rid of my old furniture?
We offer a service called Sofa Rescue in partnership with Clearabee where you can arrange for your furniture to be picked up and disposed of in a responsible way. More information can be found on our website www.dfs.co.uk/sofarescue.
What happens if I have a problem with my furniture?
If you have a problem with your furniture please contact your local store and we’ll book a service visit for you. Although some of our stores are closed we do have a small team helping customers with enquiries at your local store
I live in a lockdown area and I had a service visit planned, what happens now?
We are continuing our service visits, adhering with the latest government legislation and our high health & safety standard
I have a question about my order, are customer service available?
Yes, please call your local store in the first instance. Although some of our stores are closed we do have a small team helping customers with enquiries at your local store. We ask that you please bear with us during these challenging times as we do our very best to continue to provide a good standard of service.
I’m worried I might not be able to keep up my finance payments, is there anything you can do?
We understand our customers might be facing uncertainty about their finances at this time. If you’ve already taken delivery of your product then you should speak directly with your finance provider, we’re confident they’ll be able to listen to your concerns and discuss the available options with you.
If you’re still waiting for your delivery and want to discuss the various finance options we have available, then please get in touch with us on tel: 0333 9999 777.