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What is Sofacare?

Sofacare is our name for our sofa and furniture insurance - or specialist protection plan - designed to help keep your sofa or furniture looking (and feeling) great for as long as possible. You can take out a SofaCare plan on many of our products - from fabric and leather sofas to dining furniture - to protect against accidental damage and excessive wear for a whole 5 years.

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How does it work?

For a simple one-off payment a Sofacare insurance plan will repair damage on a range of accidents including spills, stains, rips to pet bites and scratches* - it also covers excessive loss of resilience, broken zips or electrical failures once the manufacturers guarantee has ended. This cover starts from the second your furniture has been delivered. Simply get in touch with the insurance administrators Guardsman to make a claim using their easy claim process.

* not as a result of a build-up. Exclusions apply.

With over 100 years’ experience in caring for furniture, Guardsman believe you should be able to choose the furniture you want so you can enjoy it without worrying about accidents and damage. They work in partnership with us to offer Furniture Protection Plans to give you total peace of mind. Guardsman Industries Limited is Authorised and regulated by the Financial Conduct Authority. Financial Services Registration Number 311766.

Visit their website to find out more about them.

What is a fabric protector?

Some of our sofas are eligible for a special fabric protection treatment, which helps to repel spills that could otherwise lead to stains. If you take out a Sofacare plan that includes the treatment, your new sofa will be treated prior to delivery. Please note that due to a huge range of fabric types available at DFS, unfortunately not all of our sofas are suitable for this treatment.

What's covered in a Sofacare insurance plan?

• Accidental staining - including food and drink, ink and both human and pet bodily fluids (gross we know, but it happens!)

• Accidental damage - including rips, scuffs, burns, and scratches

• Pet scratches, chews and bites (not as a result of a build up)

The following is also covered, after the expiry of the existing 2 year manufacturers guarantee and until the end of your SofaCare plan:

• Foam - excessive loss of resilience of interior foam

• Fibre - excessive softening and decompressing of fibre

• Damage to zips, seams and fabrics - including broken zips, stitching and buttons, or peeling, cracking or separation of leather or synthetic fabrics

• Recliners and motion furniture - you’re covered against mechanism failures for the foot and headrests, electrical failures of the control box, transforms and motor, as well as wire breakages and cuts, and breakage, jamming or failure of handles and switches

What's not covered in a Sofacare insurance plan?

• Everyday wear and tear - normal everyday wear and tear, fading caused by the sun, or changes in colour that aren’t stains

• Structural damage - accidental structural faults are included, but faults are covered separately under our 15 year guarantee.*

• Damage caused by mistreatment - including deliberate damage or neglect, or that caused by using the wrong cleaning products (or using them incorrectly)

Furniture used within a business - SofaCare cannot be purchased for furniture used as part of a business, including landlords providing furniture for rental properties. *In the event of a structural fault, please refer to your manufacturer’s guarantee or call us on 0333 9999 777

Want to find out more about what is and isn’t covered?

Check out the Sofacare terms & conditions for the full rundown

How can I purchase a Sofacare protection plan?

It’s quick and easy to take out a Sofacare protection plan when shopping at DFS. You simply select which products you’d like to protect, make a one-off payment at the point of purchase, and then you’re covered for 5 years from the date your furniture is delivered. Please note that there are several types of Sofacare plan, covering fabric sofas, leather sofas, and furniture. If more than one plan applies across your order, you will be able to choose which insurance plans to opt for. For example, if you are purchasing a fabric corner sofa and a leather armchair, you may choose to only take out Sofacare on the fabric sofa.

Fabric Sofacare

Leather Sofacare

Furniture care

Online

If you shop with us online, it’s quick and easy to add a protection plan - you will be presented with the option to add a SofaCare plan to your sofa or furniture during the checkout process.

In store

If you’re purchasing in store, our store colleagues would be happy to walk you through the details of available SofaCare plans, and can add this to your order as part of the normal order process.

Phone

If you’re ordering by phone, our sales colleagues will walk you through the options for SofaCare, and can add this to your order for you.

What if I’ve already purchased my furniture? Can I still take out Sofacare?

If you have already placed your order, but your furniture is yet to arrive, you may still have time to add a Sofacare plan. Give us a call on 0333 9999 777 and we’ll be happy to walk you through your options.

Please note we are unable to retrospectively add Sofacare plans to furniture which has already been delivered.

How to make a claim on your furniture insurance

Making a claim on your Sofacare insurance plan is quick and easy. Simply log in to the Guardsman portal, or ring their UK call centre on the number provided on your protection plan certificate. Guardsman aim to get back to all claim requests within 24 hours, or the next working day. Once your Sofacare plan is active, you can access the portal (or request your login details) on Guardsman’s Make A Claim page.

What happens next after I’ve made a claim?

Guardsman will take a look over your claim and see how they can best help resolve the problem. If there’s been an accident that has resulted in a stain, Guardsman will send you a specialist stain removal wipe first to prevent further damage. It is very successful and in most cases will remove the stain completely, avoiding the inconvenience of having to wait for a technician to come out. However, you don’t have to use it, or if it doesn’t work, simply let them know and they will send out one of their expert technicians to solve the problem - whether that’s stain removal, repair or partial or full replacement.

Where can I find out more information?

If you want to find out more about Sofacare and whether it’s the right fit for you, there’s plenty more information available - we recommend downloading our Sofacare leaflet, reading the full Sofacare terms & conditions, or popping into your local DFS store to speak to an expert.